Returns policy - Mariam Shop

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Right of withdrawal: 14 days

You have 14 days from receipt of your order to return an item to us, without having to give a reason.

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How to return an item

1. Let us know by email at contact@mariamstmaximin.fr or by phone on +33 7 45 36 50 61, giving your order number.

2. Send the item back by post to: Boutique Mariam, 18 rue de l'Hôtel de Ville, 83470 Saint-Maximin-la-Sainte-Baume, France. You can also bring it back directly to the shop.

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Return costs

Return costs are paid by the customer. We recommend a tracked shipment.

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Condition of items

Items must be returned complete, in perfect condition and in their original packaging. A damaged, used or incomplete item may be refused or partially refunded. For hygiene reasons, opened oils and perfumes cannot be taken back, nor can used candles and incense.

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Refund

We refund you within 14 days of receiving the return, using the same payment method. The original delivery costs are also refunded, based on the standard rate.

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Exchanges

Exchanges are possible. Please contact us before sending the item back.

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Faulty item or error on our part

If you receive an item that is damaged or does not match your order, contact us within 14 days with a photo. In this case, return costs are paid by us, and we will send the item again or refund you.